Collection statuses
Collections have a status field that reflects the current state the collection is in.
Status | Description |
---|---|
pending | The collection has been created on Root and is queued to be delivered to the payment provider. |
submitted | The collection has been delivered to the payment provider. |
processing | The collection is busy being processed by the payment provider. |
successful | The collection has been successfully collected from the policyholder. (If you’re using Debit Orders, read here how collections behave uniquely in certain situations). |
failed | This collection has failed to collect. A failure reason is captured on the collection, and would typically be “insufficient funds”. |
cancelled | The collection has been cancelled before submission to the payment provider. A collection can’t be cancelled once submitted to the payment provider. |
Updated 6 months ago
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