✅ Below specified claims information can be captured during the claims flow in the claims blocks.
✅ A lump sum payout can be created only after a claim has been approved/goodwill, using disbursement blocks.
✅ The below specified alert banners show at the correct time to indicate waiting period discretions.
✅ The claims assessor checklist, as well as the document labels are configured correctly.
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Watch our explainer videos:
Watch the video Policy Lifecycle: Claimsto learn more about building out the claims flow on the Root platform:
To successfully build a claims and payout flow on Root, follow these steps:
Start by adding all the claims blocks to the claims-blocks.json file to capture the specified claims information.
Create a lump sum payout block to create a payout request on the approval/goodwill of the claim.
Insert alert banners to the claims flow that’ll indicate to the claims agent if a waiting period rule is not adhered to.
Go to the .root-config file to configure the claims assessor checklist, as well as the document labels.
Building a claims flow
Summary
A claim on this product is opened for an individual dinosaur claim. There are two primary claim types:
Claim type
Cover insight
Illness
All policies have this cover.
Death
All policies have this cover.
Waiting periods
The following waiting periods are applicable to this product, and relative alert banners should be shown if the claim is still within the waiting period.
Dinosaur illness
1 month waiting period from the policy start date
Dinosaur death
3 months waiting period from the start date
Claim details
The following information needs to be captured as part of the claims flow. The relevant alert banners will also be defined here, for ease of reference.
Incident description
Give this section a header of Incident description
Title/markdown
Key
Type
Additional details
Display conditions
Claim type
claim_type
Radio block
Illness or death
Always display
Date of incident
incident_date
input.date
YYYY-MM-DD
Always display
Date reported
reported_date
input.date
YYYY-MM-DD
Default to “date created” (today’s date)
Warning: Claims must be logged within 60 days of the incident occurring.
date_warning_past
alert
Alert banner: Danger
If the date difference between incident_date and reported_date is greater than 60.
Warning: Claim for illness must be outside of the waiting period of 1 month.
date_warning_illness
alert
Alert banner: Danger
If the date difference between incident_date and policy.start_date is less than 30.
Warning: Claim for death must be outside of the waiting period of 3 months.
date_warning_death
alert
Alert banner: Danger
If the date difference between incident_date and policy.start_date is less than 90.
