Collection statuses

Collections have a status field that reflects the current state the collection is in.

pendingThe collection has been created on Root and is queued to be delivered to the payment provider.
submittedThe collection has been delivered to the payment provider.
processingThe collection is busy being processed by the payment provider.
successfulThe collection has been successfully collected from the policyholder. (If you’re using Debit Orders, read here how collections behave uniquely in certain situations).
failedThis collection has failed to collect. A failure reason is captured on the collection, and would typically be “insufficient funds”.
cancelledThe collection has been cancelled before submission to the payment provider. A collection can’t be cancelled once submitted to the payment provider.