Root has a multi-step claims workflow. Read more about how Claims work on Root in the claims workflow guide. This workflow is standard for all product modules on Root, apart from the claim information parameters.
You customise these parameters by specifying what information needs to be captured on the claim so that it can be assessed. This is configured in a claims blocks schema specific to your product module. Claims blocks simultaneously represent 1) the claim information input parameters, and 2) the user interface components for capturing those parameters on the Root management dashboard.
In addition to claims blocks you can also configure the following elements of the claims workflow:
Updated 7 months ago