Payments have a status field that reflects the current state the payment is in.
|The payment has been created on Root and is queued to be delivered to the payment provider.
|The payment has been delivered to the payment provider.
|The payment is busy being processed by the payment provider.
|The payment has been successfully collected from the policyholder. (If you’re using Debit Orders, read here how payments behave uniquely in certain situations).
|This payment has failed to collect. A failure reason is captured on the payment, and would typically be “insufficient funds”.
|The payment has been cancelled before submission to the payment provider. A payment can’t be cancelled once submitted to the payment provider.
Updated 3 months ago