Payment statuses

Payments have a status field that reflects the current state the payment is in.

pendingThe payment has been created on Root and is queued to be delivered to the payment provider.
submittedThe payment has been delivered to the payment provider.
processingThe payment is busy being processed by the payment provider.
successfulThe payment has been successfully collected from the policyholder. (If you’re using Debit Orders, read here how payments behave uniquely in certain situations).
failedThis payment has failed to collect. A failure reason is captured on the payment, and would typically be “insufficient funds”.
cancelledThe payment has been cancelled before submission to the payment provider. A payment can’t be cancelled once submitted to the payment provider.