Payment statuses
Payments have a status field that reflects the current state the payment is in.
Status | Description |
---|---|
pending | The payment has been created on Root and is queued to be delivered to the payment provider. |
submitted | The payment has been delivered to the payment provider. |
processing | The payment is busy being processed by the payment provider. |
successful | The payment has been successfully collected from the policyholder. (If you’re using Debit Orders, read here how payments behave uniquely in certain situations). |
failed | This payment has failed to collect. A failure reason is captured on the payment, and would typically be “insufficient funds”. |
cancelled | The payment has been cancelled before submission to the payment provider. A payment can’t be cancelled once submitted to the payment provider. |
Updated 11 months ago