Properties
| Property | Type | Description |
|---|---|---|
| complaint_id | string | The identifier of the complaint. |
| created_at | string | Time at which the complaint was opened. |
| policy_id | string | The identifier of the policy attached to this complaint. May initially be omitted. |
| policyholder_id | string | The identifier of the policyholder for this complaint. May initially be omitted. |
| member_id | string | The identifier of the member for this complaint. Only used for group scheme policies. May initially be omitted. |
| complaint_status | string | Whether the complaint is 'open' or 'closed'. |
| app_data | object, null | null is allowed. An object containing additional custom data for the complaint. |
| created_by | object, null | null is allowed. An object indicating the user or API key that created the complaint. See Authentication. |
| complainant | object | Object containing complainant's first name, last name, email and/or cellphone. |
Example
{
"complaint_id": "acd6c4af-108e-444d-a90f-e90b67786c74",
"created_at": "2017-10-16T10:12:02.872Z",
"policy_id": "8349345c-a6c5-4bf9-8ebb-6bbfc1628715",
"policyholder_id": "3c74e595-48bc-4dd6-8ac7-2dee1c1f397b",
"member_id": "673b8081-9668-4136-97cc-6ae0debda083",
"complaint_status": "open",
"complainant": {
"first_name": "Elrich",
"last_name": "Aviato",
"cellphone": "+27821234567",
"email": "[email protected]"
},
"app_data": {
"key1": "value 1",
"key2": "value 2"
},
"created_by": {
"id": "00000000-0000-0000-0000-000000000001",
"type": "user"
}
}